TECHNOLOGY AND SUPPORT CENTER
Students have several options when it comes to getting support:
- School of Business Technology Services - Bushelp@vcu.edu, (804) 828-4059. We can provide basic support for issues such as connecting to wifi, and access issues to certain School of Business resources.
- HelpIT - itsupport@vcu.edu, https://go.vcu.edu/itsupport, (804) 828-2227 - Catch all for general technology issues. Password issues, trouble connecting to VPN, email issues, other miscellaneous issues.
- FixIT - (804) 827-9334 - VCU’s in-house computer repair resource. fixIT provides electronic diagnostic services and repairs for a fee.
- RESNet - resnet@vcu.edu, (804) 828-8943 - Get help with accessing the VCU network, virus removal, reinstalling operating systems and other services with resnet. For students living in VCU student housing only.
Where to get software:
As a School of Business student, you have access to a variety of software.
- Please visit the following page for a more in-depth list of software and where to get them:
- Have a Mac, and need access to Windows-based software? Use our virtual environment to run programs like Visio, Project, and other course-specific software on a Windows VM host with the School of Business - https://sob-gatekeeper-01.rams.adp.vcu.edu/
What computer to buy for school
Every school has slightly different requirements, and those requirements slowly change over time.
Please note: The School of Business highly recommends buying a Windows device instead of OSX devices. Software used in some courses are Windows-based apps.
We recommend purchasing from the RamTech store as they will carry the recommended devices.
Should you decide to look elsewhere to buy a computer, the following is a reference, and the following specs should last for the duration of the student's college experience. It is also recommended that an extended warranty with accidental protection be purchased in case of any mishaps during the ownership of the device.
If you have any questions, Please send your question to bushelp@vcu.edu.
The following requirements are subject to change. Last changed on 5/1/2023.
| Component | Basic | Recommended |
|---|---|---|
| CPU | Intel Core i5/i7 (4th gen or higher) or AMD Ryzen 5/7 (4 cores or greater) | Intel Core i7 (10th gen or higher) or AMD Ryzen 7 (6 cores or greater) |
| Graphics | Onboard CPU-driven graphics/video adapter | Discrete GPU-driven graphics/video adapter |
| Memory(RAM) | 16GB | 32GB |
| Network | 802.11n WiFi (wired ethernet optional) | 802.11ax WiFi (wired ethernet optional) |
| OS | Windows 10 or later | Windows 11 or later |
| Storage | 250GB SSD | 1TB SSD (PCI-Express preferred) |
How-To Articles
Guest Wireless: How to Log In
- Click on the Wireless Icon (Lower Right of Desktop on PCs, Upper Right of Desktop on Macs)
- From the Menu, choose VCU Guest Wireless, then connect (if asked to pick a browser, anyone can be chosen)
- The next window displayed will be the login page.
- If an account has already been created, enter the associated email address and password, then check the box "Click here to accept the terms and conditions," then Submit
- If an account has not been created, click 'Create an account.' This is located at the lower right below the Submit button.
- Enter Name, Email Address X 2, then Password X 2, then Create New Account
- A verification email will be generated and sent to the inbox associated with the Guest Wireless Account. Make sure to click the emailed link to verify the account. If this step is not completed, the wireless connection will time out in 10 minutes.
Caseware IDEA: Access via Citrix
- First, you need to connect via the Cisco AnyConnect VPN.
For assistance with the VPN, go to: https://ts.vcu.edu/askit/network-services/rams-vpn/ - Next, Download the file set from here. Inside the zip folder is three files, you must run them in order.
- Select CitrixWorkspaceapp.dmg (Mac), or CitrixWorkspaceapp.exe (Windows), then follow the installer's instructions.
- Once the installation is complete, run the receiverconfig.cr file. When the activation is complete, you will be able to sign in with the Citrix receiver. Log in with your VCU eID (ie. jsmith) and password.
- Once you have logged in, select desktops from the top row as shown below, then “LB Desktop.”
- After the session opens, right-click the Windows Icon at the lower left of the screen, then choose File Explorer.
- In File Explorer, click on This PC. In the next window, choose Read and Write from the choices given. This will allow you to save your work outside of the VM session.
- While/after working, make sure to save your changes!
- Moving forward, simply run Citrix workspace from the launchpad(mac), or the start menu. (Windows)
Android Phone: How to Connect to VCU Safenet
To connect an Android phone to VCU Safenet, do the following:
- Go to the settings app with an icon similar to this.
- Click the WIFI button for it to display all the available networks.
- Select VCU SafeNet Wireless as the network you want to connect to.
Directions for users to AndroidOS version 13 or prior.
DO NOT VALIDATE CERTIFICATE
Copy the following settings as shown in the picture below
- EAP method- (PEAP)
- Phase 2 authentication- MSCHAPV2 Anonymous
- Identity- (insert eID here)
- Password- (insert password here)
- Password CA Certificate: Do Not Validate
- Domain: vcu.edu
- You may now connect to the VCU SafeNet Wireless.
Directions for users to AndroidOS version 14 or newer.
Copy the following settings as shown in the picture below
- Security- WPA/WPA2/WPA3-Enterprise
- EAP method- (PEAP)
- Phase 2 authentication- (MSCHAPV2)
- CA Certificate - Use system certificate (Default)
- Minimum TLS Version: TLS v1.0
- Online Certificate status - Do not verify
- Domain - vcu.edu
- Identity- (insert eID here)
- Anonymous identity - (insert eID here)
- Password- (insert password here)
- You may now connect to the VCU SafeNet Wireless.
Accessing Project, Visio, Access resources remotely with any device
If you can't install Office on your machine or other software provided by the School of Business.
Step-by-step guide
School of Business Citrix environment
Please note: You need to be on campus, or you need to connect via the VPN. For assistance with the VPN go to: https://ts.vcu.edu/askit/network-services/rams-vpn/
- Download the file set from here. Inside the zip folder is three files, you must run them in order.
- Select the CitrixWorkspaceapp.dmg, follow the installers instructions.
- After that install has been completed run the file "recieverconfig.cr"
- Select the CitrixWorkspaceapp.dmg, follow the installers instructions.
- Once the installation and activation are complete you will be able to sign in with the Citrix receiver. Log in with your EID (ie. jsmith) and password
- Once you have logged in, on the top select desktops like shown below, then “LB Desktop”, unless you need palisade tools, then "@Risk"(your professor will provide the name of the specific desktop when required).
- When you are ready to leave the session you are in, be sure to sign out via the start menu.
(If you are connected to LBDesktop, anything saved to this desktop will be lost.) - Moving forward, simply run Citrix workspace, from the launchpad(mac), or the start menu. (Windows)
For more assistance, email us @ bushelp@vcu.edu or meet us in B2131 at Snead Hall M-F 8 AM to 5 PM.